If you need to cancel the order; your Retainer will be held on file as a raincheck for 1 year as long as the reservation is cancelled within 48 hours(+) prior to your scheduled delivery.  If the reservation is cancelled under 48 hours before your scheduled delivery; your retainer is forfeited and no raincheck will be issued. Bad weather is an exception.  We will honor rainchecks for cancellations due to bad weather.  
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
If you have any other questions, please feel free to call us any time at: 239-850-2062

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